Carroll Mortgage Group
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Repeat Customer

 

We started looking at houses in April of 2017.  I was referred to Carroll Mortgage Group by a friend the first time I purchased a house in 2006, and having had a pleasant experience the first time, I decided to use them again.  I was glad I did.  Kristy Cockrum made the process seamless.  She told me exactly what she needed and got me approved with a great rate!!  We found our dream home in the country with all the room and space we needed.  The closing went smoothly, without issue and on time.  I would recommend Carroll Mortgage Group to anyone looking to finance a home or even get more information on how the process works. 

My husband and I were very unsure about the home buying process when we began to look at finding the right home for us and our Rottweiler. We went into Carroll Mortgage with no appointment not knowing what to expect. Kristy saw us immediately and talked us through the process. She was able to find the right loan to fit our needs and budget and made the entire process super easy and smooth. She also kept in touch with us throughout the entire process so that we weren't left with any questions. We would recommend Kristy and Carroll Mortgage to anyone looking to purchase a home. 

Neal & Brittany Rankin

Garry and I would like to thank you for the time labored and efforts spent with helping us to secure our loan and mortgage rate.  We appreciate you (Pam) and the Carroll Mortgage Group for making this journey as seamless as possible.

Garry & Jackie Sloan

Thank you very much.  Closing went good.  It actually didn't take too long.  Thank you for all that you and Jim did to make this home buying experience as enjoyable as possible.  I know with my credit history it took a little work.  I do appreciate all that y'all did for me.  I will recommend your company.

J. Loeschner

Thank you Kristy for pointing us in the right direction!!  We appreciate all your hard work!!  If it wasn't for you we probably would not have ever been able to get a house, you helped make our dreams come true!

Spinks

We purchased our home in October of 2014 and it would not have been possible with the assistance of Kristy Cockrum. She took time to sit down with us and go over our credit report to see what needed to be improved. Kristy kept in contact with us for several months and with her guidance we were able to achieve our goal of financing for our home. We are so very thankful for everything Kristy and her team at Carroll Mortgage did for us. I would highly recommend to anyone needing assistance for financing to go visit Kristy Cockrum, she will take care of you!

Anonymous

I would like to say that if you are looking for someone to help with your home buying needs then call Carroll Mortgage Company. They helped my husband and I(which was my first time ) get the house of our dreams. We gave them the dollar amount that we would like to stay around monthly and helped us build up our credit to make that possible. Kristy Cockrum is an absolute gem in being patient with all the questions I had. Thank you again from bottom of our hearts. 

Anonymous

Where shall I begin on my truly wonderful home refinance experience....easy....the office staff of Kristy and Melissa.  They made it all very easy to understand and were more than willing to answer my countless questions.  They were both personal and professional throughout.  I have already recommended their assistance to numerous people within my neighborhood as well as people at work.  Overall, refinancing my home was much less complicated than I believed it would be and yes...more enjoyable because of whom I worked with as well as what I have learned.

Michael Demaronese

My wife and I recently retired from the U.S. Air Force and were looking to purchase our first home.  Not being too familiar with the home buying process I had to learn very quickly with the help of a few friends, realtors and finance manager.  The Carroll Mortgage Group was recommended to  us as a very reliable company with specific reference to Kristy Cockrum as she is well versed in the VA loan process.  True of the recommendation Kristy had us approved for a loan in only a couple of days and locked in at a low interest rate.  Kristy worked diligently with our realtor and we closed on our new home in 27 days.  I understand this to be a tremendous accomplishment.  Kristy is truly an asset to the Carroll Mortgage Group.  We just wanted to say thank you for professionalism and hard work.

Tony & Charlotte Conley

When I decided to buy a house I was so excited but quite overwhelmed with the whole process. But Kristy put me at ease right away. She was so personable (felt like I had known her for a long time). Kristy never once made me feel "stupid" for all the questions I constantly had...and I might add she answered every one!! During what I call the hurry up and wait phase she knew just when to call and give me updates. I will definitely recommend Kristy to others!

Liz Justice

My husband and I had a great experience buying our first home. It wouldn't have been the same without the help of our friends at Carroll Mortgage Group. We had the pleasure of working with Kristy to make our dream of being homeowners to a reality. Going into this as newly weds we were both nervous and excited at the same time. Being first time home buyers CMG worked with our busy schedules (even if it meant meeting with us after normal business hours), helped explain anything we were concerned about, and went above and beyond in customer service. CMG made our process so easy without putting any pressure on us. Now we are so happy in our new home!

Hannah

Our home buying experience with Carrol Mortgage was a great experience! We ran into several problems with the buyers of our home which extremely delayed our closing, but CMG stayed by our sides and updated and walked us through the process, making sure that we were always informed! I would recommend  them to anyone buying a home and I will not hesitate to use them again if the need arises!

Jason and Lindsay MacMillan

Kristy at Carroll Mortgage is THE BEST!  She went ABOVE and BEYOND to help us purchase a new house.  She even worked hand in hand with our realtor to help us try to sell our previous house.  We ran into hurdle after hurdle after hurdle throughout the entire process, but Kristy went to bat for us each and every time.  Without Kristy fighting for us every step of the way, I don't know that we would be currently living in our dream home.  THANK YOU KRISTY and Carroll Mortgage.

J. Matt Bowerman

Shawn & I are writing to you to say thank you Pam for helping us get into our beautiful home that we love, we have settled in an couldn't be more happier! It was our pleasure working with you an your team!  We will certainly recommend you to all our friends.

 

Shawn & Tian Price

We just recently purchased a house and Carroll Mortgage came highly recommended by numerous people! We loved our experience with Carroll Mortgage and their team! They have such a friendly staff and Kristy Cockrum was always available to answer any questions we had throughout our house buying process. She made things less stressful for us and was always sure to explain everything that was going on if we needed! We will recommend any of our friends and family who are looking to finance or refinance a house! Overall, we could not be happier with our first house buying experience!

Chelsea & Aaron

We started looking at houses in April of 2017.  I was referred to Carroll Mortgage Group by a friend the first time I purchased a house in 2006, and having had a pleasant experience the first time, I decided to use them again.  I was glad I did.  Kristy Cockrum made the process seamless.  She told me exactly what she needed and got me approved with a great rate!!  We found our dream home in the country with all the room and space we needed.  The closing went smoothly, without issue and on time.  I would recommend Carroll Mortgage Group to anyone looking to finance a home or even get more information on how the process works. 

Trey Cartwright

Good afternoon Pam,

Connie and I would like to thank you again for your work in assisting us in purchasing our first home.  We’ve heard so many different things w/ purchasing a home and must say you made it a pleasant experience and we would highly recommend you to others!  Thanks again for being a part of a dream come true!!

Donald Crossley and Conniee Fennessee

My home loan experience was an absolute nightmare! I made the mistake of going to a big company with a system that was extremely complex, inflexible, and impersonal. The people at the big company didn’t communicate with each other well, and certainly didn’t with me. My loan officer didn’t understand her own company’s requirements and didn’t understand my personal situation. I explained the same details over and over and provided the same documents numerous times as well. Her advice was so far off-base that I sometimes wondered if it was fraudulent. At one point she told me the loan had been approved and we just needed a couple more documents to close, so I rented the house for a month to keep the sellers from accepting another offer and moved in.  A few days later she called and said it hadn’t been approved after all. I was three days from being homeless. I finally took my realtor’s advice, pulled my file from the loan officer at the big company, and took it to Jim Carroll. Two weeks later the loan closed, and now I’m a happy homeowner. With Jim Carroll, I always felt like somebody was listening to me. Thanks again!

Lana Hallmark

Just wanted to drop you a quick line thanking you for your help and professional service regarding our recent home purchase.  You made the process smooth for myself and Amy and were great in answering any questions we may have had.  We’ll be sure to recommend Carroll Mortgage to others as those opportunities may arise.

Chris Russell

Kristy,

I want to make sure you know how much Shela and I and my whole family appreciate you and all the work you put in to getting us into our new home. It was a rough road and frustrating at times but never with you. You were a rock-solid and reliable professional and I couldn't be more satisfied.

You are pure gold! Thanks again.

Mike Morton and family


I finally took my realtor’s advice, pulled my file from the loan officer at the big company, and took it to Jim Carroll. Two weeks later the loan closed, and now I’m a happy homeowner.
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